Introduction

Geoconcept Call Center Architecture

Geoconcept Call Center is a Cllient light application enabling a geographic search for resources. It is a J2EE application, using a databasen and designed to utilise Geoconcept Web web services.

Operating principles

The web services published via the Geoconcept Web solution make light work of integrating geographic search functionalities within existing applications.

Taking as an example an incident management application requiring a search function for locating the nearest emergency and rescue services via the available Web services. In this application, the emergency services concerned are stored in a traditional database (Oracle, SQL Server…).